New Orleans, Louisiana
March 21 - 25, 2012



500 Programs into 1 platform: A Cooper case study

A year after the mergers that created the company, Thomson Reuters realized that they had over 500 different software programs serving their tens of thousands of financial services customers. Few of these programs looked or acted like they had anything to do with each other.

Thomson Reuters approached Cooper to create a platform that would unify the experiences across multiple user groups and channels, including web, smartphone, and iPad applications. User groups included ³C-suite² leaders, investor relations professionals, investment banks, portfolio managers, and treasury professionals.

Come hear war stories about how Cooper, in this multi-year, global project, was able to utilize small, nimble teams to tackle the massive research, interaction, and information architecture challenges; help re-organize the company to be user-centered and design-ready; and give the company a tools to carry the design forward after the consultants left. The team will share personas, scenarios, designs, and demos.

Date & Time

Sunday, 25 March 11:45am — 12:30pm


Chris Noessel


Empire I


Track 1 - Doing and Making

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